Terms and Conditions | MK Refrigeration
These Terms and Conditions govern your use of the MK Refrigeration website and any engineering services we provide across the United Kingdom. By accessing our website, you agree to be legally bound by the terms outlined here.
1. Services
We provide:
- Commercial refrigeration repairs
- Emergency call-outs
- Installation
- Maintenance contracts
- Cold room installation
- Spare parts supply
- Electrical and gas engineering relating to commercial refrigeration
Service availability may vary depending on region, complexity and engineer availability.
2. Booking & Call-Outs
Call-out availability is offered nationwide and operates 24/7 depending on scheduling capacity. Upon booking, you accept that delays may occur due to external circumstances.
3. Pricing & Payment
Fees vary depending on diagnostics, parts, labour and emergency status. Rates may be communicated verbally or in writing. Payment is due upon completion unless otherwise agreed.
4. Cancellation & Refund Policy
We offer a partial refund for cancelled appointments depending on notice provided and parts already purchased.
5. Liability
We are not liable for:
- Pre-existing equipment failures
- Loss of stock caused by delayed reporting
- Environmental health issues due to neglected maintenance
You are responsible for reporting faults within a reasonable timeframe.
6. Parts & Warranty
Any installed parts may come with manufacturer warranty. Warranty does not cover misuse, tampering or neglect.
7. Access Requirements
You must provide safe access to all refrigeration units. Engineers may refuse service if unsafe conditions or hazards are present.
8. Use of Website
Users agree not to:
- Copy content without permission
- Attempt to disrupt website performance
- Engage in illegal activity within the site environment
9. Professional Standards
All engineers are trained and qualified, including electrical and gas regulation compliance where applicable.
10. Service Limitations
Extreme weather, technical complexity and supply chain limitations may affect arrival times, part availability or repair duration.
11. Governing Law
These Terms are governed by the laws of the United Kingdom, and any disputes are subject to the jurisdiction of UK courts.
12. Contact
For queries relating to these Terms:
Email: info@mkrefrigeration.co.uk
Phone: (+44) 2037508743
