Privacy Policy | MK Refrigeration
MK Refrigeration (“we”, “our”, “us”) is committed to protecting the privacy of visitors to our website and users of our commercial refrigeration services throughout the United Kingdom. This Privacy Policy explains how we handle any information gathered through our website and outlines your rights under UK law.
1. Personal Information We Collect
We do not intentionally collect personally identifiable information unless voluntarily provided by you through communication channels such as telephone calls or email.
We may collect:
- Basic business contact details
- Service-related queries
- Technical information provided during diagnostics
No customer database or on-site account system is maintained through this website.
2. Cookies
We use cookies to improve website performance, load speeds, user navigation and security. Cookies may include analytical tools provided by third-party services such as Google Analytics. These cookies monitor:
- Page interactions
- Time spent on pages
- Device types
- Basic traffic patterns
Cookies do not store personal information. You may disable cookies via your browser, but doing so may reduce website functionality.
3. Legal Basis for Processing
We collect and use minimal information under the following lawful bases defined by UK GDPR:
- Legitimate interest (website functionality, security)
- Performance of requested service (contact initiated by you)
4. How We Use Information
Any information you provide may be used to:
- Respond to service enquiries
- Schedule call-outs or maintenance
- Improve website performance
- Conduct troubleshooting communication
We do not sell, trade or transfer data to third parties.
5. Data Retention
Information voluntarily provided may be stored as part of communication history for service reference. We retain only what is necessary for legal, accounting or operational purposes.
6. Third-Party Data Sharing
We do not share data with third parties unless legally required or if essential to provide an external payment or invoicing service. We do not engage in marketing data sharing.
7. Your Rights
Under UK GDPR, you have the right to:
- Request access to data we may hold about you
- Request correction of inaccurate information
- Request deletion (where legally permissible)
To exercise any rights, contact us at: info@mkrefrigeration.co.uk
8. Data Security
We implement reasonable security measures to protect electronic communications. However, no digital transmission is completely secure, and we cannot guarantee absolute protection.
9. External Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
10. Contact Details
If you have any privacy concerns, contact:
MK Refrigeration
Email: info@mkrefrigeration.co.uk
Phone: (+44) 2037508743
